Desktop Architecture And Management



Help Desk Support:  CCI was a pioneer in multi-level helpdesk systems for national organizations based on a structure with centralized Level 1 phone support and on-site Level 2 & Level 3 technicians. Remote support is available for organizations of all sizes without requiring any on-site presence using either native operating system utilities, such as the Windows Remote Console, or 3rd party utilities such as “GoToMyPC.com”.

Desktop Architecture & Management:  Standardization and automation of Desktop systems is essential in any organization with more than a few PCs in order to control costs and increase the level of security. CCI personnel are experts in Desktop management and imaging using systems such as Ghost or Altiris, as well as taking advantage of internal utilities and architecture, such as Group Policy. In addition, they have familiarity with the new generation of desktop backup utilities, whether based on local or online storage.
 
ADDITIONAL SUPPORT SERVICES:

  • Authorized Warranty Service
  • Service Level Agreements
  • Block of Hours” Service Program
  • Maintenance Contracts
  • “Per se” Program
  • Dispatched or Dedicated On-Site
  • Breakfix/Hot Swap Program for Notebooks
  • Image Management Services
  • Installations, Moves, Adds, Changes “IMAC”
  • Software Distribution